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Home > Customer Service

Information and Policy Topics


Shipping Information
 Shipping Rates
 Order Tracking
 Shipping Rules

Payment Options
 Credit Cards
 Other Payment Methods

International Orders
 International Payments
 Shipping Rate
 Order Place
 Shipping Destinations



Return & Cancellation
 15-Day Return Guarantee
 Order Cancellation


Contact Us
 Email Us
 Other Contact Information

Shopping Safety
 Safety
 Security
 Privacy

Shipping information

 Method and rate:

Chinesemagic.com offers free shipping for an order equal $75.00 or more (pre tax and shipping charge) through USPS Priority Mail with Deliver Confirmation and insurance within USA except Puerto Rico.

Normally, packages will be shipped by USPS Priority Mail, and we provide all USPS Priority Mail packages with Deliver Confirmation free, so that our customers can track the orders through track numbers.

If the packages are too heavy (more than 10LB), we may ship via UPS or USPS ground packages, in the case, please be aware the delivery may take 2~10 days to reach.

Shipping Destinations

Amount
Service Options
Speed*
Rate
Within United States
(Except Puerto Rico)
Under $75.00

USPS Priority Mail

3~4 days $5.95

USPS Priority Mail with Insurance

3~4 days $7.45

USPS Priority Mail with Signature Confirmation (Insured)

3~4 days $9.45

USPS Express Mail
(insured)

1~2 days $18.95
$75.00 or more

USPS Priority Mail

3~4 days Free!

USPS Priority Mail with Insurance

3~4 days Free!

USPS Priority Mail with Signature Confirmation (Insured)

3~4 days $9.45

USPS Express Mail
(insured)

1~2 days $18.95
Canada and Puerto Rico Any Amount

USPS Priority Mail

4~7 days

$11.95

USPS Priority Mail with Insurance

4~7 days $13.95

USPS Priority Mail with Signature Confirmation (insured)

4~7 days $15.95

USPS Express Mail
(insured)

3~5 days $24.95
*day means business day
5.00% sales tax will be added to orders shipped to Maryland.

International shipping and rate please refer to International Orders.

For security reasons, Chinesemagic.com ships to street addresses only, not to PO Boxes or similar addresses. In addition, Chinesemagic.com is not responsible for any package lost or stolen after it is delivered by USPS, if you concern about this situation, please select Priority Mail With Signature Confirmation when you check out.

 Order Tracking:

Customers will receive an email notification with the tracking number when an order has been shipped. To track USPS packages, please go to USPS website.

 Shipping Rules and Restrictions:

All orders will be shipped pending credit approval. Chinesemagic.com Customer support may contact customers for additional information if it becomes necessary. Normally orders will be shipped out within 1-2 business days. If for any reason we couldn't provide delivery service, we will notify the customer immediately by e-mail or phone, the customer's credit card will not be charged until the order has been shipped.

Thanks for all our customers' business and support, if you have any question regarding our shipping policy or would like to find out more information about shipping, please do not hesitate to contact us.

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Return & Cancellation

 15-Day Return Guarantee

If for any reason you are not fully satisfied with your purchase, simply return it within 15 days of the invoice date for a full product refund. Sorry, we can not refund freight charge, final sale merchandise or personalized items. Free shipped items will be charged the actual shipment fee for original items and 5% handling and restocking fee, when the items are returned. Refunds will be in the original form of payment.

To return item(s) to Chinesemagic.com, please email us prior to returning any item or for any questions. Sorry, We will not be responsible for loss or damage of return shipments.

 Order Cancellation:

If you'd like to cancel or change a shipment for any reason, please e-mail us at service@chinesemagic.com and make sure to include your order number as soon as possible. We'll do everything we can to accommodate your request. we can not change or cancel a shipment once it has already entered the shipping process.

If you want to cancel the purchase order after the shipment, please make sure you check out and follow our item return policy listed above. we do have 15 day money back return policy.

Chinesemagic.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

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Paymane Option

 Credit Card

We accept following credit cards for payment now:

Visa
Master

 Other payment methods:
   In addition to above credit cards, we accept the following payment methods:

Paypal
Personal check
Money Order

PayPal Verified account holders:
Use email address paypal@chinesemagic.com to send funds.Sign up here, if you don't yet have PayPal Verified. PayPal lets anyone with an email address to securely, conveniently send payments online. We ship to PayPal Verified accounts with confirmed addresses only, after payment has been cleared.

Personal Check and Money Order Payment:
Make sure your personal check is payable to Dragon Culture Communication Ltd. Please send Check and Money order to:

Dragon Culture Communication Ltd
17642 shady Spring Ter.
Gaithersburg, MD 20877

Note:Your order will be delayed since we must wait for receipt of the check and for the funds to clear before we can ship your merchandise. If you reside in the United States, paying by any of the above methods typically delays your order about 5~15 business days from the day we receive your check.

International Payments please refer to International Order.

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International Order

 International Order Payment

All international orders must be prepaid in full in U.S. funds. We accept payment by credit card for domestic United States orders only. Orders that are shipped to an address outside the U.S. or if the credit card is billed outside the U.S. or where the credit card is issued by a non U.S. bank are payable in U.S. dollars by either prepayment Paypal(recommended), money order, or certified-check.

PayPal Verified account holders:
Use email address paypal@chinesemagic.com to send funds.Sign up here, if you don't yet have PayPal Verified. PayPal lets anyone with an email address to securely, conveniently send payments online. We ship to PayPal Verified accounts with confirmed addresses only, after payment has been cleared.

Please send Certified-check and Money order to:

Dragon Culture Communication Ltd
17642 shady Spring Ter.
Gaithersburg, MD 20877
USA

 International Shipping Rate:

All prices and shipping charges are listed in U.S. currency. We charge the shipping rate based on the weight of shippment as below table.

WEIGHT(LB) Service Options Speed* Rate
0 to 0.99 USPS Globle Priority Mail 4~7 days* $13.95
1.00 to 1.99 USPS Globle Priority Mail 4~7 days $18.95
2.00 to 2.99 USPS Globle Priority Mail 4~7 days $25.95
3.00 to 3.99 USPS Globle Priority Mail 4~7 days $32.95
4.00 to 6.99 USPS Global Airmail(Parcel Post) 4~11 days $38.95
7.00 up 29.95
USPS Global Economy (Parcel Post)
4~7 weeks $29.95
*Days designed to be delivered depend on destination,days means business days.
Orders within United States and Canada, please refer to Shipping information.

 International Order Place:

You can place your international order at Chinesemagic.com via email:service@chinesemagic.com. Any questions, please feel welcome to contact us.

 International Shipping Destinations:

At the present time, We ships to the following international destinations:

American Samoa (U.S.Territory)
Argentina
Australia
Austria
Belgium
Brazil
Canada
China
Denmark
France
Finland
Germany
Guam (U.S.Territory)
Hong Kong
Iceland
India
Ireland
Israel
Italy

Japan
Malaysia Marianas Islands (U.S.Territory) Mexico
Netherlands
Netherlands Antilles
New Zealand
Norway
Portugal
Puerto Rico (U.S.Territory)
Scotland
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
Turkey
United Kingdom
U.S. Virgin Islands (U.S.Territory)

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Safe shopping

 Safety

We are using Yahoo! standard merchant service to process our orders. All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to Yahoo!. For added security, Yahoo! also encrypts the credit card number when it is stored on disk, and when they forward it to us.

 Security

All shipping addresses are fully verified. The billing address we receive from you must match your credit card statement billing address exactly or your order will not be processed.

 Privacy

All of the personal data we receive is private and is kept confidential. Chinesemagic.com does not sell or rent its customer list or any personal information to any other person, company or organization.

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